Privacy Policy

1. Introduction

This Privacy Policy explains how Puncak Jaya Edu Management Sdn. Bhd. ("Puncak Jaya", "we", "us", "our") collects, uses, discloses and protects personal data submitted through this website.

By using this website or submitting information through our enquiry form, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you submit an enquiry through this website, we may collect information that you voluntarily provide, which may include:

• Full name
• Email address
• Phone / WhatsApp number
• Organisation name
• Service or programme of interest
• Any message or other details you choose to provide
• Files or documents that you voluntarily upload through the enquiry form, where applicable

We do not knowingly request or intentionally collect sensitive personal data through this website. Please avoid including sensitive information, such as health information, financial information, passwords, or identity-document details, in your enquiry message or uploaded files unless specifically requested and appropriate.

3. Website Usage and Analytics Information

When you visit this website, certain technical and usage information may be collected automatically for website administration, security, performance monitoring and analytics.

We use Google Analytics 4, a web analytics service provided by Google, to help us understand how visitors use our website. Google Analytics may collect information such as page views, approximate geographic information, device type, browser type, operating system, referral source and interactions with website content.

Google Analytics is used to understand website traffic and visitor behaviour, improve our website and services, and measure the effectiveness of our online presence. We do not use Google Analytics to intentionally collect information that directly identifies you, such as your name, email address or phone number.

Google Analytics uses cookies and similar technologies to distinguish users and understand website usage. Information collected through Google Analytics is processed in accordance with Google's applicable privacy policies and terms.

4. How Enquiry Data Is Stored

This website does not store your enquiry data in its own database. When you submit the enquiry form, the information is transmitted securely, server-side, to a Google Apps Script Web App, which records the submission in a private Google Sheet stored on our organisation's Google Drive.

Access to the Google Sheet is restricted to authorised personnel of Puncak Jaya.

5. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiry
• Provide information about our programmes and services
• Follow up regarding potential partnerships or collaborations
• Arrange further communication where requested
• Maintain appropriate internal records of enquiries received
• Improve our website, services and customer communications

We do not sell your personal data to third parties.

6. WhatsApp Communication

This website provides direct links to WhatsApp (wa.me) so that visitors may choose to contact us.

If you choose to communicate with us through WhatsApp, the information you provide through that service may be processed by WhatsApp and its related service providers. Such communication is also subject to WhatsApp's applicable privacy policy and terms.

7. Social Media

This website may display content from, or provide links to, our official Facebook, Instagram and TikTok accounts.

Interactions with these platforms, including following, commenting, sharing or messaging, are governed by the respective platform's own privacy policies and terms.

8. Google Maps

Our Contact page may display an embedded Google Map to help visitors locate our office.

When you interact with an embedded Google Map, Google may process certain information in accordance with its applicable privacy policy and terms of service.

9. Cookies and Similar Technologies

This website may use cookies and similar technologies that are necessary for website functionality, security and analytics.

In particular, Google Analytics 4 may use cookies or similar technologies to measure website traffic and understand how visitors interact with our website.

You may be able to control or delete cookies through your web browser settings. Disabling certain cookies may affect the operation or functionality of some website features.

10. Data Retention

Enquiry records are retained for as long as reasonably necessary to respond to your enquiry, manage business communications and maintain appropriate business records, unless a longer retention period is required or permitted by applicable law.

Analytics information is retained according to the applicable Google Analytics data-retention settings configured for our Analytics property.

11. Data Security

We apply reasonable technical and organisational measures to protect personal data submitted through this website, including HTTPS encryption, server-side validation and restricted access to stored records.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Third-Party Services

This website may use third-party services to provide functionality, analytics, communications, maps, social-media content or other website features.

These services may process certain technical or personal information in accordance with their respective privacy policies and terms. Such services may include Google services, WhatsApp and social-media platforms.

13. Your Rights

Subject to applicable law, including the Malaysian Personal Data Protection Act 2010 (PDPA), you may have rights relating to your personal data, including requesting access to or correction of personal data held by us and, where applicable, requesting deletion or withdrawal of consent.

To make a request concerning your personal data, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, data-processing practices or applicable legal requirements.

Any changes will be posted on this page together with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

• Email: enquiry@puncakjayaedu.com.my
• Phone: 60175965165
• Address: Lot 2 , Ground Floor , Ipoh Garden Square Taman Ipoh Selatan, 31400 Ipoh Perak